KAZAP: A TRANSMEDIA PRODUCTION STUDIO

GOLDMAN SERVICE ALERT:

Feb. 2016

 

Adobe Flash just did an upgrade. If you have not upgraded your Flash plug-in, you may encounter a blank / black screen when you try and load the game on Facebook.  Please upgrade your Flash plug-in: UPGRADE

 

There is a known issue in-which the game will not run when older computers upgrade to Windows 10.

 

If you have any other questions or concerns, you can email Goldman, the Elements Club butler, and he will do his best to assist you within 24 hours. Please keep in mind that he is one individual managing many things, as butlers tend to do.

~ Adobe Flash Plug-In Required ~

#1 Problem: Out-of-date Adobe Flash plug-in

If you are having problems playing on your desktop or laptop, first download the latest Adobe Flash Plug-In for your browser. Adobe updates Flash regularly.

~ Updated Browser Required ~

#2 Problem: Out-of-date Browsers

Always check to make sure you have the latest version of your browser. Many things can go wrong if you do not have the latest software.

 

Internet Explorer is NOT supported.

~ Operating System Requirements ~

Problem: Out-of-date Computer

Mac OS X 10.6 (Snow Leopard) or Higher

Flash Player 16.x or Higher

If you are using a Mac computer running OS X 10.5 (Leopard) or lower operating system or if your Mac is a G4 class system, then you will not be able to upgrade your computer to run OS X 10.6 (Snow Leopard) or higher, which requires Intel 64 Bit architecture, and thus upgrade your favorite browser to a version that will support Flash Player 16.x or higher.

 

We apologize for any inconvenience this may have caused you. As  technology continues to advance, there will inevitably be legacy issues and compatibility problems with older systems. As a developer we would love to be able to serve the older systems out there as some of you still own and love to use, however, as our tools are updated to meet manufacturer's compatibility and standards, we lose the ability for backward compatibility beyond OS X 10.5 (Leopard).

Problem: Windows 10

There is a known issue in-which the game will not run when older computers upgrade to Windows 10.

~ iPad and iPhone Issues ~

Close Out Other Applications

Your device uses RAM to perform all the operations within every app you use. It always helps to free up the RAM by closing out of other applications that could be running in the background.

 

How to close apps on your iPhone or iPad:

1) Double tap the Home button to launch the fast app switcher.

 

2) Close a single app by touching it and flicking it up and away towards the top of the screen.

Restart Your Device

It is a good idea to reboot your device from time to time. If you notice that applications are running slower than usual, that is always a good indication to turn off your device and begin with a fresh start.

Turn off Visual FX

The Elements Club, Unity Match now has a checkbox under the Options Panel to turn on and off Visual FX. The Elements Club, Unity Match was not made to run on the iPhone 3GS. It is also not advised for the iPhone 4/iPod 4.

 

The game should run fine with effects on for the iPhone 4s, 5s, 5c, 6 and 6plus, but having effects off can help if you notice slow down.

~Installation Issues ~

Problem: Game is crashing or will not install

Did you check everything listed above?

Apple Devices require 512MB or more

The game was not designed to run on Apple devices with 512MB or less.

 

GooglePlay requires 100GB or more

For GooglePlay, the game cannot run on devices with 1GB or less.

 

If there is anything we can do to optimize further for your device, we will do so. If you are experiencing this, please let us know what device you are using. The Elements Club, Unity Match runs fine on all the devices we tested.

 

CONTACT:

We rely on your feedback. Email Goldman, The Elements Club butler, if you are having a challenge not covered in this help section.